RLRunbook Logic
SERVICES

Atlassian consulting built around the work that needs to happen.

Runbook Logic combines platform expertise with process design to build Jira environments that are easier to use, administer, and scale.

01

Jira & JSM Implementations

Build the platform around the work—not the other way around.

We design and implement Jira Cloud and Jira Service Management environments around your teams, operational processes, request channels, workflows, and reporting needs.

  • Jira Cloud implementation
  • Jira Service Management
  • Request types and portals
  • Workflow and status design
  • Queues, SLAs, and notifications
02

Automation & Process Design

Reduce repetitive work and make handoffs predictable.

We translate business rules into maintainable workflows and automation that reduce manual updates, improve consistency, and keep work moving.

  • Jira automation
  • Approval routing
  • Assignment logic
  • Cross-team handoffs
  • Scheduled and event-driven processes
03

Assets & Service Management

Connect service requests to the people and things behind them.

We design Assets schemas and service workflows that connect requests with employees, equipment, locations, approvals, and operational records.

  • Assets schema design
  • Object relationships
  • AQL design
  • Employee and equipment workflows
  • Service catalog design
04

Optimization & Cleanup

Reduce complexity without losing what the business needs.

We assess existing Jira environments and simplify configurations that have accumulated duplicate fields, workflows, screens, schemes, and inconsistent standards.

  • Configuration audits
  • Workflow consolidation
  • Field and screen cleanup
  • Scheme rationalization
  • Operational improvement plans
05

Migrations & Consolidations

Move forward without carrying every old problem with you.

We help organizations plan and execute migrations, consolidations, and restructuring efforts with attention to both technical configuration and business continuity.

  • Cloud migrations
  • Instance consolidation
  • Pre-migration cleanup
  • Configuration mapping
  • Post-migration validation
06

Governance & Administration

Keep Jira manageable as usage grows.

We establish practical standards for permissions, configuration, ownership, and ongoing administration so the platform stays controlled without becoming restrictive.

  • Permission design
  • Administrative standards
  • Configuration governance
  • Ongoing administration
  • Platform health reviews
07

Training & Enablement

Build the knowledge your teams need to use and manage Atlassian effectively.

We provide practical training tailored to your Jira environment, processes, and responsibilities—from end users and project owners to Jira and JSM administrators.

  • Jira and JSM user training
  • Administrator training
  • Project owner training
  • Custom workshops
  • Post-implementation enablement
  • Documentation and runbooks
NEED SOMETHING MORE SPECIFIC?

Start with the problem.

Not every engagement fits neatly into a service category. Tell us what you are trying to change and we can determine the right approach.

Start a Conversation